Terms and Conditions

These terms and conditions apply to all users of www.riverpearls.co.uk operated by Xiaoyan Wu, (‘River Pearls’,‘Echo’, ‘us’, ‘we’ or ‘I’) and referred to as the ‘Website’ in the rest of this document. The term ‘you’ refers to the user or viewer of this website.

By using any part of this website, browsing, registering, placing an order, and/or reviewing a product, you agree to be bound by these terms and conditions, including any and all set out in the separate sections referred to herein (shipping, payment, return policies, privacy policy, terms of website use, and copyright notice).

We highly recommend you read these terms and conditions, together with the separate sections, carefully before placing an order.

You will be subject to the version of these terms and conditions that is in force at the time when you place an order with us. Please note that these terms and conditions may be changed and updated at any time without warning. It is your responsibility to check them frequently and carefully to determine if they are changed. If you do not agree to any change to the terms and conditions then you must stop using the Website immediately.

This document is only available in English.

About Us

This Website is operated by Xiaoyan Wu, trading as ‘River Pearls’, whose registered address is at 10 Grange Crescent, Sheffield S11 8AY, United Kingdom. Our email address is info@riverpearls.co.uk.

Colour Reproduction

We work very hard to reproduce colour on the Website as accurately as possible to allow you to get full information about our products before placing an order. However, different computers and mobile devices reproduce colours in slightly different ways. Therefore, exact matches are impossible to guarantee over the Internet. This means that you may find there are some small differences in the colour of the goods you receive. Also, due to the organic nature of genuine freshwater pearls and gemstones, they vary in colour as well as size, or invariably are not perfect.

Privacy and security

For detailed information regarding our privacy and security policies, please refer to our separated sections entitled Privacy policies.

Pricing

All goods and services are priced in GBP Sterling Pounds on this Website, and exclude any delivery charges.  All prices are subject to change at any time without warning.

Dispatch and postage

We aim to dispatch all orders within 4 business days where possible and if the items are in stock. Most items are delivered to a UK address within 2-3 business days unless otherwise stated, however, please allow some extra time especially during holiday season or bad weather conditions.

Our postage charges are set out in a separated section entitled Shipping.

Payment

PayPal is our preferred method of payment. But if you don’t have a PayPal account, then we are willing to take a payment by Debit /Credit card, cheque or bank transfer, but please first email us at info@riverpearls.co.uk or call 07581584293.

Returns

We hope you are pleased with your purchase at River Pearls. However, we understand that you may want to return or exchange a product at some point.

For detailed information about our return policies, please refer to a separate section entitled Return policies.

To make a return, please follow the steps below:

  1. Email or call us first for a return authorization;
  2. Send the item back within 14 days from the date you purchased, in its original packaging;
  3. We are not responsible for any damaged, lost, or uninsured packages in the return process.